Contact information

<h2>How to reach us</h2>

<p>One person reads this inbox and answers it. There is no ticket queue and no bot.</p>

<h3>Email</h3>

<p><a href="mailto:info@product35.com">info@product35.com</a></p>

<p>We answer within two business days, usually the same day. We work Spanish hours, which means we are asleep while you are having lunch — if you write in the Australian afternoon, expect the reply the next morning your time.</p>

<h3>What to put in the message</h3>

<p>Your order number, if you have one, and one line about what happened. That is enough. You do not need to explain yourself or justify a return.</p>

<h3>Who you are writing to</h3>

<p>Maria Perea<br>
NIF 83261843A<br>
Flex Sants, Carrer de Tarragona, 08014 Barcelona<br>
Spain</p>

<p>We are a Spanish business selling to customers in Australia. That is why the address is European and the parcel is not. It does not change your rights: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.</p>