Shipping policy

<h2>Shipping</h2>

<h3>Where we ship and what it costs</h3>

<p><strong>Shipping is free to every Australian state and territory.</strong> New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory. There is no minimum order and no surcharge for distance.</p>

<p>We do not ship outside Australia.</p>

<h3>How long it takes</h3>

<p><strong>Estimated delivery is 10 to 18 business days from the day you order.</strong></p>

<p>We would rather be honest with you than win the sale with a number we cannot hit. Your launcher ships from the manufacturer's warehouse overseas, not from a shed in Sydney. That is the reason the product costs what it costs, and it is also the reason it takes longer than a local retailer. If you need something in your hands this week, buy it locally and pay the difference — that is a fair trade and we will not pretend otherwise.</p>

<p>Remote and regional addresses can run a few days past the estimate. Australia Post and the local courier control that last leg and we cannot speed it up.</p>

<p>December is slower everywhere. If it is a Christmas present, order in November.</p>

<h3>Tracking</h3>

<p>You get an email with a tracking number as soon as the parcel leaves the warehouse. Tracking can take a few days to start showing movement while the parcel is in transit internationally. That gap is normal and does not mean anything has gone wrong.</p>

<h3>The price you see is the price you pay</h3>

<p>All prices on this site are in Australian dollars, and the price you see at checkout is the total. There is nothing further to pay on delivery: no customs charges, no import duty, no handling fee. If anyone asks you for money to release your parcel, do not pay it — email us first.</p>

<h3>Wrong address</h3>

<p>Check your address at checkout. If you spot a mistake, email us straight away at <a href="mailto:info@product35.com">info@product35.com</a>: while the order is still unshipped we can fix it. Once it has shipped we cannot redirect it, and a parcel returned to sender takes several weeks to come back to us.</p>

<h3>If it does not arrive</h3>

<p>If 25 business days have passed and tracking has not moved, email us. We will either chase the carrier or send you a new one. You do not have to fight the courier yourself — that is our job, not yours.</p>

<h3>Contact</h3>

<p>Maria Perea<br>
NIF 83261843A<br>
Flex Sants, Carrer de Tarragona, 08014 Barcelona<br>
<a href="mailto:info@product35.com">info@product35.com</a></p>