Refund policy

<h2>Returns and refunds</h2>

<p>There are two separate things that protect you when you buy from Maria Perea. One is the law. The other is our own promise. You get both.</p>

<h3>Your rights under the Australian Consumer Law</h3>

<p><strong>Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.</strong> You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.</p>

<p>Nothing on this page, and nothing anyone at Maria Perea says to you, limits those rights. If a launcher arrives faulty, stops working in a way it shouldn't, is not fit for the purpose we described, or is not as described on the product page, contact us and we will sort it out. We pay return postage on faulty items.</p>

<h3>Our 90-day change-of-mind guarantee</h3>

<p>On top of the law, we give you <strong>90 days to change your mind</strong>. Australian law does not require an online store to offer this — there is no legal cooling-off period for online purchases in Australia — so this is our own commercial promise and we are telling you plainly that it is.</p>

<p>Within 90 days of delivery you can send it back for a full refund of what you paid, for any reason at all, including that your dog simply ignored it. Conditions:</p>

<ul>
  <li>Send back the launcher, the charging cable and the three balls.</li>
  <li>Used is fine. Chewed, cracked or water-damaged is not — that is wear you caused, not a fault.</li>
  <li>For change-of-mind returns you cover the return postage. For faulty items we cover it.</li>
</ul>

<h3>How to start a return</h3>

<p>Email <a href="mailto:info@product35.com">info@product35.com</a> with your order number and one line about what happened. We reply within two business days with a return address and instructions. Do not send anything back before you hear from us, or we cannot track it to your order.</p>

<p>Once your return arrives we inspect it and refund within five business days to the original payment method. Refunds land back in your account according to your bank's timing, usually within another three to five business days.</p>

<h3>Items damaged in transit</h3>

<p>Take a photo of the box and the contents before you do anything else and email it to us. We will replace it. You do not need to return a parcel that arrived crushed.</p>

<h3>Cancelling an order</h3>

<p>If you contact us before the order has shipped, we cancel and refund in full, no questions. Once the parcel has left the warehouse the change-of-mind process above applies instead.</p>

<h3>Contact</h3>

<p>Maria Perea<br>
NIF 83261843A<br>
Flex Sants, Carrer de Tarragona, 08014 Barcelona<br>
<a href="mailto:info@product35.com">info@product35.com</a></p>